Grievance Officer

Grievance Officer Details

Note: Please replace [Grievance Officer Name] with the actual name of the appointed grievance officer.

Response Timeline

As per Indian e-commerce regulations, the Grievance Officer is required to:

• Acknowledge your complaint within 48 hours of receipt
• Resolve your complaint within 30 days from the date of receipt
• Provide a written response to your complaint

How to File a Grievance

To file a complaint or grievance, please follow these steps:

1. Contact the Grievance Officer: Send an email to grievance@malakhah.com or call +91-9526564021
2. Provide Details: Include the following information in your complaint:
   • Your name and contact information
   • Order number (if applicable)
   • Description of the issue or complaint
   • Supporting documents (if any)
   • Desired resolution
3. Wait for Response: You will receive an acknowledgment within 48 hours
4. Resolution: The Grievance Officer will work to resolve your complaint within 30 days

Types of Grievances

You can file a grievance for issues related to:

• Product quality or defects
• Order delivery issues
• Refund or return problems
• Payment-related issues
• Privacy or data protection concerns
• Website functionality or accessibility
• Customer service complaints
• Any violation of consumer rights

Escalation Process

If you are not satisfied with the resolution provided by the Grievance Officer:

• You may escalate the matter to higher management
• You can file a complaint with the Consumer Disputes Redressal Commission
• You may contact the National Consumer Helpline at 1800-11-4000 or visit consumerhelpline.gov.in

Alternative Contact Methods

In addition to contacting the Grievance Officer, you can also reach us through:

Legal Compliance

This Grievance Officer appointment and complaint handling process complies with:

• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019
• Information Technology Act, 2000