Privacy Policy

1. Introduction

MALAKHAH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.malakhah.com and make purchases through our platform.

This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name: Your full name for account creation and order processing
• Email Address: For account verification, order confirmations, and communications
• Phone Number: For order updates and customer support
• Shipping Address: For product delivery
• Payment Information: Processed securely through Razorpay (we do not store complete payment card details)

2.2 Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Improve our website and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

4. Third-Party Sharing

We may share your information with:

4.1 Payment Processors

We use Razorpay to process payments. When you make a purchase, your payment information is shared with Razorpay in accordance with their privacy policy. We do not store your complete payment card information.

4.2 Shipping Partners

We share your name, address, and phone number with shipping partners to deliver your orders.

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

Note: Masontrix (the developer of this platform) does NOT have access to your customer data. They only developed the website and do not host, maintain, or process any customer information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Track items in your shopping cart
• Analyze website traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Under Indian IT Act and Rules, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdraw Consent: Withdraw consent for marketing communications
• Grievance: File a complaint with our Grievance Officer

To exercise these rights, please contact us at customer@malakhah.com or through our Grievance Officer.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce agreements

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights, please contact: