Return & Refund Policy

1. Overview

At MALAKHAH, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms and conditions for returning products and receiving refunds, in compliance with the Consumer Protection Act, 2019 of India.

2. Return Eligibility

2.1 Time Window

You may return products within 7 days from the date of delivery. Returns requested after this period will not be accepted unless the product is defective or damaged.

2.2 Product Condition

To be eligible for return, products must:

• Be unused and in original condition
• Have all original tags and labels attached
• Be in original packaging (if applicable)
• Not be damaged, altered, or washed (for clothing items)

3. Non-Returnable Items

The following items cannot be returned:

• Items without original tags or labels
• Items that have been worn, washed, or used
• Items that are damaged due to misuse or negligence
• Personalized or customized items
• Items purchased during special sales (unless defective)
• Underwear and innerwear (for hygiene reasons)

4. Return Process

To initiate a return:

1. Contact us at customer@malakhah.com or call +91-9526564021 within 7 days of delivery
2. Provide your order number and reason for return
3. Our customer service team will provide return authorization and instructions
4. Pack the item securely in original packaging (if available)
5. Ship the item back to our address (provided in return authorization)

5. Return Shipping

Return Shipping Charges:

• If the return is due to our error (wrong item, defective product, damaged during shipping), we will bear the return shipping cost
• If the return is due to customer preference (size, color, style), the customer is responsible for return shipping charges
• We recommend using a trackable shipping method for returns

6. Refund Process

6.1 Refund Eligibility

Refunds will be processed once:

• We receive the returned product
• We verify the product meets return conditions
• The return is approved by our team

6.2 Refund Timeline

Refunds will be processed within 7-14 business days after we receive and verify the returned product. The refund will be credited to your original payment method.

6.3 Refund Amount

The refund amount will include:

• Product price
• Original shipping charges (if return is due to our error)

Note: Return shipping charges (if applicable) and any discounts applied during the original purchase may affect the refund amount.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following our return process
2. Once the return is processed and refunded, place a new order for the desired item

This ensures you receive the correct product and size while maintaining accurate inventory records.

8. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the defect or damage
• We will arrange for a replacement or full refund at no additional cost
• Return shipping will be arranged by us

9. Consumer Protection Act Compliance

This policy complies with the Consumer Protection Act, 2019, which provides consumers with the right to return defective products and receive refunds. We are committed to protecting consumer rights and ensuring fair business practices.

10. Contact Us

For return and refund inquiries, please contact: