Shipping Policy

1. Delivery Locations

We currently ship to all locations within India. We do not ship internationally at this time.

Note: Delivery to remote areas or locations with limited courier service may take longer. We will notify you if your location has delivery restrictions.

2. Shipping Charges

2.1 Standard Shipping

Shipping charges are calculated based on:

• Product weight and dimensions
• Delivery location
• Shipping method selected

Shipping charges will be displayed during checkout before you complete your purchase.

2.2 Free Shipping

We offer free shipping on orders above a certain value. The minimum order value for free shipping may vary and will be displayed on our website.

3. Delivery Timelines

3.1 Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Processing may take longer during sale periods or holidays.

3.2 Shipping Time

Estimated delivery times:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Other Locations: 7-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or remote locations.

4. Shipping Partners

We partner with reliable courier services to ensure safe and timely delivery of your orders. Our shipping partners include:

• India Post
• Private courier services (as per availability in your area)

The shipping partner for your order will be selected based on your delivery location and product requirements.

5. Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation email with tracking number
• SMS notification with tracking details (if phone number provided)
• Access to track your order through our website or courier partner's website

You can track your order status in your account under "Order History" or by contacting our customer service.

6. Delivery Process

When your order arrives:

• The courier will attempt delivery at the address provided
• Please ensure someone is available to receive the package
• You may be required to provide identification for verification
• If you are unavailable, the courier may leave a delivery attempt notice

7. Delivery Failure

7.1 Failed Delivery Attempts

If delivery fails due to:

• Incorrect or incomplete address
• Recipient unavailable
• Refusal to accept delivery

The courier will make additional attempts or return the package to us. Additional shipping charges may apply for re-delivery.

7.2 Address Corrections

If you need to correct your delivery address, contact us immediately at customer@malakhah.com or +91-9526564021 before your order is shipped. Once shipped, address changes may not be possible.

8. Multiple Items in One Order

If your order contains multiple items:

• Items may be shipped together or separately depending on availability
• You will be notified if items are shipped separately
• Shipping charges apply as per the total order value

9. Damaged During Shipping

If your package arrives damaged:

1. Do not accept the damaged package if possible
2. Take photos of the damaged package
3. Contact us immediately at customer@malakhah.com
4. We will arrange for a replacement or refund

10. Contact Us

For shipping-related inquiries, please contact: